REFUND & CHARGEBACK POLICY

Effective Date: 24 July 2026

RS Enterprises is engaged in the export and supply of agricultural and food products to international buyers. We are committed to maintaining transparent business practices and ensuring secure payment transactions for our customers.

1. Order Confirmation

– All orders are processed only after receipt of payment confirmation.
– Buyers are requested to verify all product specifications, quantity, packaging requirements, shipping terms (FOB/CIF/EXW), and destination details before making payment.
– Once an order is confirmed and production, procurement, packaging, or shipment arrangements have commenced, cancellation may not be permitted.

2. Refund Policy

Refunds shall be considered only under the following circumstances:

– Duplicate or excess payment made by the customer.
– Payment deducted but order was not accepted or processed by RS Enterprises.
– Products are unavailable and RS Enterprises is unable to fulfill the confirmed order.
– Refund is approved in writing by RS Enterprises after verification.

3. Non-Refundable Transactions

The following payments are strictly non-refundable:

– Advance payments made for customized or bulk export orders.
– Payments made towards procurement, packaging, labeling, testing, certification, or freight arrangements.
– Orders cancelled after dispatch or shipment.
– Delays caused by customs clearance, port congestion, airline or shipping line operations.
– Changes in import regulations or restrictions imposed by the destination country.

4. Refund Processing Time

– Approved refunds shall be processed within 20 to 30 business days.
– International bank transfers and card refunds may take additional time depending upon the customer’s issuing bank or payment service provider.
– Refunds shall be credited only to the original mode of payment.

5. Chargeback Policy

Customers are advised to contact RS Enterprises before initiating any chargeback request.

Any unauthorized, fraudulent, or unjustified chargeback shall be disputed with the payment gateway, issuing bank, and relevant authorities by submitting:

– Invoice copies
– Purchase orders
– Payment records
– Shipping and delivery documents
– Email and communication records
– Customs and export documents wherever applicable.

6. Chargeback Investigation

If a chargeback is initiated after goods have been dispatched or services have been provided, RS Enterprises reserves the right to:

– Contest the chargeback claim.
– Recover all associated chargeback fees, penalties, and legal expenses from the customer where permitted by applicable laws.
– Suspend or restrict future business transactions with the customer.

7. Fraud Prevention

RS Enterprises reserves the right to:

– Verify customer identity and payment details.
– Reject suspicious or high-risk transactions.
– Request additional documentation for international payments whenever required.

8. Contact Details

For refund or payment-related queries, customers may contact:

RS Enterprises
Email: rsenterprisesexp95@gmail.com
Phone: +91-7409571798

By making a payment on our website, customers acknowledge that they have read, understood, and agreed to this Refund & Chargeback Policy.